Melbourne Preppy Pet Privacy Notice
Last updated: September 21, 2026
At Melbourne Preppy Pet ("we," "us," or "our"), we value the privacy of individuals who use our website, online reservation portal, and boarding/daycare services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and safeguard the personal information of our clients and site visitors ("you" or "your"). By accessing or using our Services, you agree to the collection, use, and processing of your information as outlined in this Privacy Notice.
1. Information You Provide to Us
Account & Reservation Details
When you register an account, request a reservation, or communicate with us, we collect basic contact information such as:
- Your full name
- Email address
- Phone number(s)
- Home mailing or physical address
- Authorized emergency contacts (name and phone number)
Pet Profile & Veterinary Records
To ensure the health, safety, and well-being of all animals in our care, we collect detailed information regarding your pet, including:
- Pet name, breed, age, weight, and description
- Up-to-date veterinary records and proof of required vaccinations (e.g., Rabies, DHPP, Bordetella)
- Name and contact information for your primary veterinarian or veterinary clinic
- Feeding schedules, dietary restrictions, and medical or behavioral notes
Communications
If you contact us directly via email, phone, or website contact forms, we collect the details you provide to respond to your questions, process bookings, or address customer support inquiries.
Payment Information
Payment transactions are processed securely through accredited third-party payment providers. We do not store full credit card numbers or sensitive CVV security codes on our local website servers.
Job Applications
If you apply for employment with us, we collect your resume, contact details, work history, references, and any supporting application materials you submit.
2. Information Collected Automatically
Device & Usage Information
When you visit our website, our servers automatically record standard technical data, which may include your IP address, browser type, operating system, pages viewed, time spent on pages, and basic navigation paths.
Cookies & Analytics
We use standard cookies and tracking pixels (such as Google Analytics and Meta Pixel) to understand site traffic, analyze customer interactions, and optimize local advertising. You can configure your browser settings to decline or clear cookies at any time.
3. How We Use Your Information
We use the collected information exclusively for standard business operations, including:
- Managing boarding, daycare, and spa reservations.
- Providing safe, customized, and attentive care for your pet.
- Contacting you regarding bookings, check-in confirmations, schedule adjustments, or pet emergencies.
- Processing invoices and payments.
- Maintaining compliance with local animal care, licensing, and facility health standards.
- Improving website performance and assessing advertising campaigns.
4. SMS & Text Messaging Policy (A2P 10DLC Compliance)
If you provide your mobile phone number, you may opt in to receive text messages from Melbourne Preppy Pet regarding:
- Reservation confirmations, updates, and reminders
- Urgent pet status alerts or check-in/check-out notifications
- Customer service inquiries
SMS Consent Terms:
- Message Frequency: Message frequency varies depending on your booking activity.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and wireless plan.
- Opt-Out: You can unsubscribe from text messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us directly.
- No Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be transferred or sold to any outside parties.
5. Sharing of Your Information
We do not sell, rent, or lease your personal data. We only disclose information under the following circumstances:
- Authorized Service Providers: We share necessary details with trusted service vendors who assist in website hosting, reservation management software, payment processing, and SMS delivery.
- Emergency Veterinary Care: In the event of a medical emergency involving your pet, we may share pet records, medical history, and owner contact details with licensed veterinary personnel.
- Legal Compliance: We may disclose information if required to do so by applicable local, state, or federal law, court order, or governmental regulation.
6. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal and pet records from unauthorized access, accidental loss, alteration, or disclosure. However, no data transmission across the internet can be guaranteed as 100% secure.
7. Children's Privacy
Our website and services are directed strictly to adults. We do not knowingly collect personal data from individuals under 13 years of age.
8. Updates to This Policy
We may revise this Privacy Notice periodically to reflect changes in our operational procedures or applicable legal requirements. The updated date at the top of this page will indicate the latest revision.
9. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Notice or our data handling practices, please contact us:
Last updated: September 21, 2026 · Melbourne Preppy Pet · Serving Brevard County since 2007